Saturday, 25 February 2017

Customers Service Representative At An Internet Data And Bandwidth Provider - HRLeverage Africa

Our Client is an Internet Data and Bandwidth provider on the Island (Lagos Nigeria). As a result of recent new businesses, We seek to recruit customer service representative for our Client.
The CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
  • Implement organizational customer service strategies for effective sales delivery.
  • Maintain existing accounts to ensure optimum continual patronage.
  • Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • acts as a liaison and provides product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
  • provides technical advice and solutions for customer’s requirements and problems
  • Analyzing Information for customer
  • Helps in directing customers on payments and helps chases up any that become overdue.   
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. 
  • Improves quality results by evaluating processes; recommending changes.
  • Updates job knowledge by participating in educational opportunities.
  • BS Degree/ HND in equivalent and applicable experience or successful track record with 5 to 7 years’ experience.
  • Familiarity with MS Office and database
  • Minimum of 3 to 6 years of experience in the same ISP environment
  • Hands on experience with all telecommunications systems including peripheral equipment (Networks, Internet, optical fiber, Broadband Wireless)
  • Adequate interpersonal and organizational skills
  • Team player with customer service orientation
  • BSc degree in Computer Science, Telecommunications or relevant field
  • Manage CRM database of customer contacts and progress through pipeline development steps
  • Must be experienced Telecom ISP or IT related infrastructure companies
  • Experience of working to strict KPI and SLA (Internal and External)
  • Understand contemporary, evolving technologies in the field of communications, internet and Telecom industry
  • Creativity, Innovation & Problem Solving skills
  • Great Customer Service skills, 
  • Fantastic Product Knowledge, 
  • Quality Focus, 
  • Problem Solving, 
  • Market Knowledge, 
  • Excellent documentation Skills,
  • Great Listening and telemarketing  Skills,
  • Ability to resolve prolonged Conflict, 
  • Multi-tasking skills
All applications should be sent to  CC:

Method of Application
Interested and qualified? Click the Apply now button to send your application

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