Monday, 20 March 2017

Merchant Engagement Officer At DealDey

Merchant Engagement Officer at DealDey
DealDey Limited is the first E-commerce company in Nigeria and the fastest growing E-commerce company in Africa. DealDey Limited is a daily deals company, providing best discount deals on products and services across the federation.
In line with attracting the best, brightest and most suitable talent to join the Information Technology(Development) Team, DealDey has commence its annual recruitment for graduate to join this department in building a world class Technology through Software Development.

Merchant Engagement Officer
Purpose of the Job
Responsible for developing long-term relationships with our portfolio of merchants, and converting them to active merchants.
Principal Duties and Responsibilities
  • Maintain day-to-day relationships with existing Merchants.
  • Collaborate with registered Merchants from point of Registration to Upload.
  • Guide merchants through an understanding of consumer buying behaviour and predicting future trends.
  • Provide training materials and knowledge tips to maximize sales.
  • Manage numerous merchant accounts simultaneously and strategically.
  • Analyse sales metrics for Merchant accounts to help evolve seller strategy.
  • Manage basic reporting tasks required.
  • Troubleshoot all vendor problems and present to management as required. 
  • Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

Qualification and Experience
  • First Degree in any discipline
  • Minimum of three years similar experience in e-commerce (Essential)

Required Competencies and Skills
  • Oral & Written Communication Skills
  • Selling Skills
  • Interpersonal Skills
  • Planning & Organisation Skills
  • Time Management Skills
  • People Management Skills
  • Customer Focus

Key Performance Indicators
  • % of Merchants satisfied with our services
  • Percentage of registered merchants with live deals/ promos

To apply, please send your resume with a detailed cover letter ‘Merchant Engagement Officer’ as the email subject. Deadline for application is Friday 24th March 2017.
Applications with incorrect email references will not be reviewed.
This recruitment process will be completed within 2 weeks of the closing date of the advert.
If you have not been contacted within this period, please assume on this occasion that you have been unsuccessful. Unfortunately, we are unable to offer feedback to candidates who have not been shortlisted for interviews.

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